🔄 Return & Refund Policy

At Senova.pk, we want you to be completely satisfied with your purchase. ❤️ If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

📦 Return Eligibility

You may request a return within 14 days of receiving your order if:

✅ The product is damaged or defective upon delivery.
✅ You received the wrong product.
✅ The product is missing parts or accessories.
✅ The product is unused and in its original condition and packaging.

⚠️ Products that have been used, installed, modified, damaged due to misuse, or returned without original packaging may not be eligible for return.

📸 Damaged or Incorrect Orders

Please contact us within 48 hours of delivery and provide:

📷 Clear photos/videos of the product
🧾 Your order number
📝 A brief description of the issue

Our team will review your request and guide you through the return process.

💰 Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using an appropriate payment method.

💵 Cash on Delivery: Refunds may be issued through bank transfer or another mutually agreed method.

🏦 Bank Transfer: Refunds will generally be made to the bank account provided by the customer.

⚠️ Shipping charges may be non-refundable unless the return is due to an error or defect from our side.

🔁 Exchanges

If the product is defective, damaged, or incorrect, we may offer a replacement or exchange, subject to product availability.

🚫 Non-Returnable Items

The following may not be eligible for return:

❌ Used or installed products
❌ Products damaged through misuse
❌ Products without original packaging
❌ Products altered or modified by the customer

📩 For return or refund assistance, please contact Senova.pk through our official contact details.

Senova.pk — Quality Products, Trusted Service. ❤️